Resources
The words, and
what they mean here.
These terms are load bearing. If a procurement conversation turns on one of them, this is the definition we will be held to.
- Digital worker
- Not software you operate. Staff: something with a role, a manager, a defined level of authority, and a written record of everything it did. It picks up a task, carries it through, and answers for it.
- Role
- A job description written in your organisation's own language. What the work is, what finished looks like, and who it reports to. A role is agreed before a worker starts and is not a list of features.
- Authority
- The three tiers a worker holds: what it does alone, what it may only propose for a person to sign, and what it may never touch. Authority is defined at the start and cannot be exceeded.
- Signature
- A named person approving a consequential action before it happens. The worker holds the action until the approval arrives. The name and the time are both written to the record.
- The record
- What happened, who authorised it, when, and what the worker was not permitted to do. Written as the work happens and not editable afterwards.
- Supervision
- The ongoing review of a worker's output by the person accountable for it. Authority starts narrow and widens only as work is reviewed and found sound.
- Sovereign deployment
- Running inside an environment the organisation controls, on its own infrastructure. Nothing has to leave the building for the work to get done.
- Arabic by design
- Arabic as the language the work is done in rather than a translation of an English product. A matter of engineering: the structure of the language changes how the work must be done.
- Capacity problem
- The premise behind all of this. Most organisations do not lack knowledge; they lack hours. The work that goes undone is rarely the work that was unimportant.